FAQ

Who do I call when my car window glass, windscreen or home windows have broken?

MyGlass AUTO GLASS

MyGlass offers a nationwide car window repair and replacement service. We come to you, turning a stressful experience into a convenient, hassle-free one with our mobile windscreen and auto glass replacement and repair service. You can even book an appointment online!

BUILDING GLASS and Home Windows

I’m glad that you MyGlass when searching online to find a building glass replacement company. We’re here for you with our nationwide team, expertise in the glass repair industry. With over 35 years of experience, our team are here to guide you. All of our windows and products are compliant with any SABS, SANS, local building codes and local safety codes.

Simply click here to book your building or home window fitment   

Can I drive with a cracked windscreen?

You’re probably wondering whether you can still drive with a cracked windscreen. Well, for starters, it’s actually illegal to drive with a damaged windscreen, particularly if the crack hinders the driver’s line of vision or impacts on the safety of the vehicle.

A minor chip should be attended to before it grows. You should, however, get it repaired as soon as possible to prevent too much damage and any future issues

To help our South African clients, we offer a mobile window fitment and glass replacement service. My Glass takes care of all the administration through our automated insurance claims software.

Do home windscreen repair kits work?

Windscreens are the windows of a car. They are vital to both the safety and comfort of the driver and passengers.

Many people who have experienced the damage caused by stone chips, hail, vandalism or theft may be considering buying a windscreen repair kit in order to save themselves some money. However, it is important that you know if they work before you buy one.

There are many factors to consider when deciding on which windscreen repair kit to buy including whether it is for use at home or in a workshop, what other tools you will need, how much DIY experience you have etc.

Modern windscreens are designed to protect your passengers in a collision. If you have cracks or chips in your car glass or windscreen, it’s not safe for yourself or your car passengers.

Did you know that My Glass offer a mobile window replacement or repair services? Did you know that we work closely with insurance companies and handle all the paperwork? Give us a call. Let’s keep your car safe and get you back on the road.

Is it illegal to drive with a cracked windscreen?

It is illegal to drive with a cracked windscreen. Windscreens protect the passengers in the car from flying debris that could potentially cause injury in an accident. They are often made out of tempered glass, which means that a car glass window can withstand high levels of impact without shattering. The law states that the windscreen should be free from any cracks or chips. When there are cracks or chips on the glass, you can’t guarantee the safety of your passengers in an accident. Why not contact a local windscreen repair company?

Can windscreen be repaired or should it be replaced?

Windscreen chip repairs are fairly easy to do, usually the only criteria that needs to be met is for it to not be too large or positioned in the line of sight of the driver. If the glass is broken, it cannot be fixed, and a replacement is needed. A damaged or weakened windscreen is at risk of being blown out when a car’s airbag deploys on impact.

A windscreen can be repaired if.

  • Fixing the damage to the windscreen will not reduce the safety of the vehicle should there be an accident.
  • The crack is shorter than a xxxx R1 coin and is not in the line of vision of the driver.
  • The outer layer of the windscreen is all that was damaged.
  • Repairing the damage will not cause it to be unsafe in case of impact or collision.

A windscreen should be replaced if.

  • A crack starts from the edge of the windscreen and finishes there as well.
  • The glass has been repaired before.
  • Damage to the glass is more extensive than what can be seen on the surface
  • You can see a notable separation of the laminate bonding layer at the site of the required repair.

To chat to an expert local glass fitment centre, contact our local MyGlass Shop https://myglass.co.za/book/

Who can repair my cracked or broken windscreen?

As a nationwide provider of window, windscreen and glass repair services, our mobile glass fitment centre can provide the fastest response to your needs. You can rely on us to be your local and experienced mobile repairer backed by a nationwide Glass Repair Company. We offer a full range of window replacement services, from typical home or office window break-ins to those who need their car glass or windscreen repaired or replaced. We handle all the paperwork with your insurance company. https://myglass.co.za/book/

How much does it cost to replace a broken pane of glass?

A new window pane will cost an average of R ,,,, but prices certainly range depending on size, access and type of glass. If you need a quote, please contact our mobile glass repair and fitment team. https://myglass.co.za/contact/

Can a cracked pane of glass be repaired?

Unfortunately, glass that has broken into pieces or has cracks larger than an inch, as well as double-paned glass with a hole through both panes, is often beyond repair. The good news is we offer a mobile glass and window repair or replacement service. https://myglass.co.za/contact/

How to fix a broken car window or home windowpane?

We offer the fastest emergency glass repairing service in South Africa. Whether you need windscreen or car window repairs, broken glass for your property, or glazing solutions for doors & windows, we’ve got it all. Call now! We offer a rapid response service provided by a team of expert local glass repairers. We take care of all the paperwork with your insurance company. https://myglass.co.za/contact/

Who can fix a broken car glass window near me?

As a nationwide window, windscreen, and glass repairer our mobile glass fitment centre can help you. We are your local, mobile glass repairer. Our MyGlass Team will come to your home or office and replace your windscreen, car, home, or office window in just a few hours. This frees you up to work on other things. We also handle all the paperwork with your insurer. When you need someone who can fix your broken car glass window, google MyGlass. https://myglass.co.za/book/

How do I find the nearest branch?
You don’t need to, by dialling 0861694527 or submitting your request online, My Glass will allocate your job to your nearest available technician.
What warranties are extended on the product and service?
Product Product (warranty) Fitment (warranty)
Shatterprufe® Lifetime Lifetime
Xinyi 3 Years Lifetime
Fuyao 12 Months Lifetime
USG 2 Years Lifetime
What is My Glass’s B-BBEE standing?
My Glass is a 58.83% black owned B-BBEEE supplier.
How are claims processed? Do I need to complete any paperwork?
No, My Glass takes care of all the claim paperwork through its automated claim software, EZ Claim
Which products do you stock?
Fuyao, USG, Xinyi, Benson, Shatterprufe® and Agents. Fuyao is an internationally recognised OEM approved manufacturer.
Are My Glass products lead free?
Yes, all glass products have a lead free ceramic band.
What safety standards do you comply with?
My Glass services comply with all local safety standards and most international standards. Our products carry the following safety standard ratings:

SABS, E-Mark (European), DOT (USA Department Of Transport), CCC (China Compulsory Certification), ECE (Economic Commission for Europe Regulation), TÜV, ISO/TS (Japan)

Can client safety be guaranteed?
Yes. The products My Glass stock are designed according to the highest international safety standards as well as certain OEM specifications. We also only use OEM approved bonding agents.
Is imported glass of inferior quality?
No. All our imported glass products are insurance approved, and meet the exact same local standards as the locally produced glass. There is a perception that has been created in the South African market place by competitive brands that ‘Chinese Glass’ is not ‘shatterproof, insurance approved ‘Chinese glass’ not only complies with South African standards, but with global standards such as ISO/TS 16949:2009, which is a specification for suppliers that supply OE quality products.
Are all the My Glass products Shatterproof?
Yes. A distinction needs to be made between ‘Shatterprufe®’ and ‘Shatterproof’. ‘Shatterprufe®’ is a trademark. ‘Shatterproof’ is a safety characteristic which refers to the construction and physical properties of the windscreen. Laminating two pieces of glass stops the glass from shattering into splinters, hence SHATTERPROOF. All windscreens legally sold in South Africa are shatterproof. That means they all comply with the SABS standard, which requires them to be resistant to penetration and disintegration by being manufactured with a laminated vinyl core.
Is there an excess waiver (zero excess) when replacing or repairing glass with My Glass?
In most cases yes and only on the Fuyao, Xinyi, Benson and USG products. It is advised that you check with your local My Glass service consultant or broker before you carry out the work..