It’s simple. And it’s catching motorists off guard.
Adapted from TopAuto.co.za
What’s the scam?
• Scammers loiter near autoglass shops.
• They spot drivers walking in with a chipped or cracked windscreen.
• They pretend to be staff.
• They inspect your glass.
• They ask you to pay them, on the pavement, for a “quick fix” later.
• You hand over cash.
• They vanish.
You only discover the swindle when you call the shop to arrange the real repair, and your money’s gone.
RUSA has logged several incidents in Verulam CBD, KwaZulu-Natal. Their advice?
“Always conduct business inside the premises,” says RUSA.
Why this autoglass repair scam works
Perhaps you’ve been in a rush. You see someone in uniform. You think they’ll sort your windscreen, now. You don’t want to queue, or drive around hunting a reputable installer. It feels easier to pay on the spot.
But that small convenience costs you dearly.
Take care of every chip and crack
You might wonder: “Is a small chip really a big deal?”
Yes, it is.
• Even tiny chips catch the sun’s glare.
• They can create a halo effect at night.
• A small scratch can grow into a web of cracks.
• Damaged glass risks your safety—and that of other road users.
Eugene Herbert, CEO of advanced driver training company MasterDrive, puts it plainly:
“Many drivers postpone repairs until they have more time or due to financial worries. But the danger is real.”
He explains:
• A windscreen provides about 34 percent of a vehicle’s torsional stiffness.
• In a crash, a damaged or badly fitted windscreen lets the roof cave in up to 30 percent more.
• An intact screen helps airbags deploy correctly.
• It cuts the chance of being ejected in a collision.
That’s why even minor chips deserve urgent attention.
Spotting a fake autoglass repair or replacement “technician”
Here are a few red flags to watch for:
• They approach you outside the shop.
• They’re not wearing a branded uniform. Or perhaps their “logo” looks homemade.
• They refuse to give you a receipt on the premises.
• They insist on cash only.
• They promise to fit your new screen “later” or at “another location.”
If any of that rings alarm bells, walk straight into the shop.
How to protect yourself
• Always deal with the main counter.
• Ask to see official ID.
• Request a printed quote.
• Pay inside, with a card or via EFT.
• Keep a record of who you spoke with.
• Photograph their ID badge, if they have one.
By taking these simple steps, you remove the chance of a scammer slipping in.
Why use a professional fitment centre?
Correct installation matters. It’s not a place for shortcuts. A poorly fitted windscreen:
• Can leak.
• Reduces cabin strength.
• May compromise airbag function.
• Risks bursting if hit by debris.
MasterDrive’s Herbert again:
“The sooner you fix chips and cracks, the lower the cost. Often, it’s a simple repair rather than a full replacement.”
A genuine centre uses quality adhesives and follows factory specifications. They give you a warranty. And they deal directly with your insurer, so you don’t have to navigate complex claims alone.
Quick as a click: My Glass to the rescue
At MyGlass.co.za, we know how urgent a windscreen repair can be. That’s why we’ve built a nationwide network of certified glass repairers. We also have strong ties with major insurers to help you through the claim process.
Think of us as your one-stop safety shop.
• You book online in seconds.
• We match you with a local expert.
• They come to your home, office or wherever your car is parked.
• You pay safely through our secure portal.
• You get a full warranty and an electronic receipt.
It really is as quick as a click.
Need to join our network of glass repairers?
We’re always on the lookout for skilled glass repairers in new areas. If you have a passion for precision work and customer care, we want to hear from you.
Reach out to us with your qualifications and experience. Let’s grow together.
FAQs
Q: What should I do if I’ve already paid a scammer?
A: Report it to your nearest RUSA office and your bank. Gather any evidence—photos, messages, receipts. Then contact a reputable glass installer and get your windscreen fixed properly.
Q: Will my insurance cover windscreen repair?
A: Most comprehensive policies include glass cover. Speak to your insurer or let us handle the claim. Our experts can guide you through the paperwork.
Q: How long does a mobile chip repair take?
A: Typically 20 to 30 minutes. A full screen replacement takes about an hour and half, depending on the vehicle model. We are mobile and can come to you. This saves you hours and hours in queues and wait times.
Q: Can any chip be repaired?
A: Chips up to 30 mm (about the size of a R2 coin) can usually be repaired. Larger or heavily damaged screens may require full replacement.
Q: Is a repaired windscreen as strong as a new one?
A: Yes, when done correctly. High-quality resin restores structural strength and visibility. Always choose a certified installer.
Q: How can I spot authorised MyGlass partners?
A: Look for our logo and ask for your digital warranty. All partners undergo regular audits and training.
A final thought
Scammers bank on our impatience. They count on us not wanting to wait. They hope we’ll grasp at convenience.
But that one quick payment can cost you hundreds of Rands and put lives at risk.
Next time you need a windscreen fix, pause. Step inside. Ask questions. Protect yourself and everyone on the road.
And if you want real peace of mind, click through to MyGlass.co.za. Because when it comes to glass, you deserve honest service. Quick as a click.