In our highly competitive motor insurance market, automotive glass providers and installers can easily be seen as unsung heroes.

In my recent conversation with Gary Stieger, the CEO of My Glass, we explored the vital role of glass in the insurance and motor industries.

Gary highlighted the significance of two crucial factors in windshield installation: the quality of the glass and the precision of its fitment. While glass may seem inconspicuous, its quality is paramount for safety and security on the road. My Glass prides itself on selecting only accredited glass brands, ensuring compliance with international safety standards and OEM specifications.

However, quality alone is not enough. Proper fitment is equally critical. Gary underscores the importance of correct installation, highlighting the potential dangers of improperly fitted windshields, particularly concerning airbag deployment. My Glass maintains rigorous Standard Operating Procedures (SOPs) to ensure consistent, high-quality fitment, complemented by comprehensive testing protocols to mitigate the risk of leaks or defects.

gary stieger

From a broker’s perspective, ensuring the competence of windshield installers is crucial. Gary reassures us that My Glass’s commitment to excellence is reflected in their Service Level Agreements (SLAs), comprehensive auditing processes, and stellar Customer Service Ratings (CSR), providing brokers with confidence in their services.

We are Clear About Service

Training plays a pivotal role in maintaining standards. They invest in extensive on-the-job training for apprentices, emphasising practical experience and mentorship to ensure proficiency in windshield installation. Regular assessments and evaluations further guarantee adherence to best practices, resulting in certified, skilled technicians.

We are Clear About Service

  • Mobile Service: My Glass comes to you, offering convenient on-site solutions
  • Versatility: Not just vehicle glass. My Glass also specializes in building glass repairs and replacements
  • Custom claims management: Experience seamless incident reporting with My Glass Bordereau, our bespoke online claims management system
  • Extensive stock: My Glass boasts the widest range of available stock, ensuring prompt service.

One of My Glass’s competitive advantages lies in its fully mobile fitment solution. Recognising the demand for convenience in today’s fast-paced world, they have adapted to meet the needs of modern consumers. By bringing their services directly to clients, they embrace the ethos of customer-centricity, catering to the preferences of Generation CX – the demanding yet discerning consumer.

While mobile fitment presents its challenges, including weather constraints and logistical complexities, My Glass remains committed to overcoming them. Through continuous evolution and refinement of processes, they strive to deliver the same high-quality service synonymous with their brand, regardless of location or circumstance.

In a world where time is money, convenience reigns supreme. My Glass understands this paradigm shift and endeavors to stay ahead of the curve by offering innovative solutions that align with global trends. By embracing mobile services, they assist brokers to exceed customer expectations, setting a new standard for excellence in the automotive glass industry.

The future of automotive services lies in adaptability and innovation. By learning from global trends and applying best practices, companies can remain at the forefront of an ever-evolving landscape, providing clients with the convenience and quality they deserve.